Frequently Asked Questions

  1. I'm an employee. How do I sign up?
    To sign up you must create an account. Go to the Home page, enter your employment credentials, click "Access the Site" and complete the form. If you need additional assistance feel free to contact customer service at customerservice@corestream.com or call 1-888-935-9595.
  2. How do I log in?
    To log in you must first create an account. If you have previously created an account, then log in with your email address that you registered with and your password to access the site. For additional support options, click the "Log In" link at the top of the Home Page, and then click the "Problems logging in?" link for a menu of frequently asked registration questions. If you need additional assistance, feel free to contact Oakland University Discount Shopping customer service at customerservice@corestream.com or call 1-888-935-9595.
  3. What is my password?
    You would have created a password when you originally created an account. If you have forgotten your password click the "Log In" link at the top of the Home Page, and then click the "Problems logging in?" link for additional support options.
  4. How do I change my personal information?
    If your personal information is registered, choose "My Profile" from the My Tools menu after sign in. If you would like to change your personal information with a vendor or service provider you will need to contact that vendor or service provider directly.
  5. Can my friends and family use the site?
    No. Friends should not have access to this site but family may be able to take advantage of the discount shopping offers.
  6. Who do I contact if I have a question or problem with a service or plan that I signed up for?
    Oakland University Discount Shopping does not sell products or fulfill orders – the relationship formed is directly between you and the vendor or service provider. Each vendor or service provider has a customer service email and/or phone number. You may also contact Corestream's customer service for assistance at 1-888-935-9595 if you need to escalate.
  7. How do I receive my refund?
    If you require a refund for a product or service please contact the vendor or service provider directly to discuss details of the refund. Refunds may take between 30 to 60 days to process.
-